What is your return and refund policy?

If for any reason you're dissatisfied with your purchase, we offer 30-day returns upon receiving the items. Please check our Return & Refund Policy below to see if the item(s) are eligible for a return. 

To qualify for a return or refund: 

• Items must be in good condition without signs of wear and tear or any damage and discolouration. 

• Items must be unworn and sent back in its original packaging (including tags, box, pouch and Nyrelle booklet inside). 

• Gift sets cannot be sent back as individual items for refund or exchange, and must be returned as a whole set. • Items must be returned within the 30-day return window. Returns made after 30 days will not be processed (subject to the exclusions set out in this policy). 

All other items listed below are non-refundable and non-returnable. Choose carefully. 

• Items marked with final sale tag 

• Engraved, monogrammed and personalized items that we have customized especially for you 

• Earrings used to pierce during a piercing appointment 

• Nyrelle items purchased from our stockists or another 3rd party vendor/outlet 

• All gift cards 

Items purchased during seasonal and sitewide promotions are eligible for both refund and exchange. However, items purchased at a discounted price in the year-round sales are not qualified for returns and refunds. You may exchange your product with another in-stock item or you can return it for Nyrelle store credit, which will be equivalent to the purchase price of the product. 

**To return the product, kindly contact us first via the SUPPORT TICKET. Items returned without prior contact with us will not be processed. You may return the item back to us upon receiving further instructions from our team. Please note that the return shipping fees are borne by the customers, we will not offer a refund for the return cost incurred. You’re free to use any carrier of your choice. We do recommend using a carrier that offers tracking options to ensure your package reaches us.

For us to process your refund, please send us your shipment receipt after sending out your parcel. You will receive a refund to your payment method after we have received and approved your return.

Physical Store Return Policy: 

We accept one time exchange for up to 30 days after purchase. 

The product should be returned in new condition and in the original brand packaging with the original receipt. 

*No exchange is permitted on sale items, engraves pieces or custom orders. 

All items are non-refundable and only eligible for exchanges (except for *non-exchangeable items). Should there be any disputes arise, Nyrelle Jewelry Limited reserves the right of final decision.

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