Does my order come with a warranty?

We offer a 2-year full warranty on all our fine jewelry and a lifetime care on fair wear and tear to our 9K and 18K gold that’ll initiate after 2 years from the date of purchase. 

Our gold is expertly crafted and made to last, we want you to relish your fine jewelry with confidence and a smile, hence our lifetime care. 

1. All jewelry purchased from Nyrelle is warranted against any manufacturing defect for a period of 2 years from the date of purchase subject to the following conditions: 

• The Warranty is only applicable to products purchased from Nyrelle official website at and Nyrelle official store(s). 

• The Warranty only covers manufacturing defects. 

• If a jewelry piece has a manufacturing defect and is returned within the Warranty Period, we will help repair or replace the piece at no additional cost, inclusive of all components except for the center stones (such as gemstones or pearls). For any stone or pearl that is detached from the piece, we will help reset it provided that the loose stone or pearl is also returned. 

2. The Warranty does not cover, notably: 

Defects and damages resulting from negligence or accidents. 

• Defects and damages caused by improper use (knocking, denting, crushing the piece, diamond, or setting, etc.), alterations, tampering, dismantling or unauthorized modifications, as well as services and repairs performed by a third-party other than Nyrelle. 

• Routine maintenance, cleaning, and the results of normal wear and tear and aging of the jewelry. 

• Lost stones or pearls that fell out and are thereby lost other than due to a manufacturing defect. If the stone or pearl is lost, Nyrelle will reset it with a new one, at additional cost borne by the customer for a new stone or pearl to replace it. 

• All vermeil pieces, promotional and/or sale items may be excluded from our warranty policy.

A. Examples of common jewelry issues that would be considered manufacturing defects include: 

(i)  Stones are loose in a newly made ring. 
(ii)  Newly made rings that are deformed or bent. 
(iii)  Rings that are easily bent or deformed without any significant force. 

B. Examples of common jewelry issues that would not be considered manufacturing defects include: 

(i)  Discoloration due to exposure to chemicals. 
(ii)  Prongs and precious metals that generally wear over time and may require restoration work. 
(iii)  Bent, caught, or worn-out prongs(s) allowing a stone to fall out or be lost due to normal wear and tear or other damage, not resulting from a manufacturing defect. 
(iv)  Stone or pearl that has fallen out due to chipping or breaking caused by normal wear or other damage and is thereby lost, not resulting from a manufacturing defect. 

If a jewelry piece is damaged beyond repair, Nyrelle will send a replacement within the Warranty Period. 

The customer must send a warranty claim to, proof of purchase or order number, and photos of the broken piece. 

(a)  Since each case is unique, we will inspect each jewelry piece to determine whether the Warranty covers it. If the issue is not covered by the Warranty, we also offer options on the available *repair services, at additional cost. 

(b)  We will evaluate the damage level on the returned jewelry and inform the customer of an estimated repair time frame. 

(c)  Depending on the damage level on the jewelry piece, the repair may take up to three (3) to four (4) weeks to complete. 

(d)  The customer is responsible for the shipping cost of returning the jewelry piece to Nyrelle. We recommend using a carrier that offers tracking options to ensure your package reaches us. 

(e)  We will return all repaired jewelry or replacement to the customer’s specific address with trackable shipping, at Nyrelle’s cost. 

3. After the initial 2-year warranty period, our Lifetime Care comes into effect, which covers jewelry maintenance and damage caused by fair wear and tear. 

**Please note that any services or repairs under our Lifetime Care will be subject to a service charge. 

Here’s a list of *repair services covered: 

• Rings resizing (if feasible), necklaces and chains repair, earring post soldering, stones and setting, cleaning and restoration of our jewelry. Please contact us for more information and quotations.

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