Can I exchange my order?

We accept exchanges for in-stock and made-to-order items within 30 days.
Please create a new ticket at regarding any exchange enquiries.

Items eligible for exchange must be sent to us in the pink pouch and same condition in which it was received in. Please note that engraved pieces, custom pieces, or rings made outside the EU47 to 57 range will not be accepted for exchange. 

Nyrelle will not be responsible to bear the cost of shipping the item(s). You’re free to use any carrier of your choice. We do recommend using a carrier that offers tracking options to ensure your package reaches us. All orders will have to be shipped back to us within 30 days of receipt of your order.

Please send us your shipment receipt after sending out your parcel.

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