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CAN I CANCEL OR EDIT MY ORDER AFTER IT HAS BEEN PLACED?
You can edit your order details within 1 hour after placing the order, or you may cancel the order before it is shipped out by calling us on +852 2853 1162. ...
CAN I EXCHANGE MY ORDER?
We accept exchanges for in-stock and made-to-order items within 30 days. Please create a new ticket at nyrelle.freshdesk.com regarding any exchange enquiries. Items eligible for exchange must be sent to...
DOES MY ORDER COME WITH A WARRANTY?
Yes! All purchases are covered by a 2-year full warranty period and enjoy a lifetime warranty on fair wear and tear after the first two years of purchase. During the 2-year...
WHAT IF MY ORDER CONTAINS BOTH "IN-STOCK" AND "MADE-TO-ORDER" PRODUCTS?
If you place an order that contains both in-stock and made-to-order products, we will wait for all products to be ready before shipping your order to you.  This can take...
WHAT IS A ‘MADE-TO-ORDER’ ITEM?
Some of our 9-karat solid gold jewellery can be upgraded to 18-karat solid gold for a little extra luxury, or vice versa.  When a product is labelled as made-to-order, it...
WHAT IS YOUR RETURN AND REFUND POLICY?
We want our customers to shine in our jewellery with complete confidence. If, for any reason, you’re not completely satisfied with your purchase, we’ll be happy to offer a refund...

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