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CAN I CANCEL OR EDIT MY ORDER AFTER IT HAS BEEN PLACED?
You can edit your order details within 1 hour after placing the order, or you may cancel the order before it is shipped out by calling us on +852 2853 1162. ...
CAN I EXCHANGE MY ORDER?
We accept exchanges for in-stock and made-to-order items within 30 days. Please create a new ticket at nyrelle.freshdesk.com regarding any exchange enquiries. Items eligible for exchange must be sent to...
DOES MY ORDER COME WITH A WARRANTY?
We offer a 2-year full warranty on all our fine jewelry and a lifetime care on fair wear and tear to our 9K and 18K gold that’ll initiate after 2...
WHAT IF MY ORDER CONTAINS BOTH "IN-STOCK" AND "MADE-TO-ORDER" PRODUCTS?
If you place an order that contains both in-stock and made-to-order products, we will wait for all products to be ready before shipping your order to you. This can take...
WHAT IS A ‘MADE-TO-ORDER’ ITEM?
Some of our 9-karat solid gold jewellery can be upgraded to 18-karat solid gold for a little extra luxury, or vice versa. When a product is labelled as made-to-order, it...
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