Nyrelle
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Knowledge base
General
Orders
6
Can I cancel or edit my order after it has been placed?
Can I exchange my order?
Does my order come with a warranty?
What if my order contains both "in-stock" and "made-to-order" products?
What is a ‘made-to-order’ item?
View all 6
Engraving
2
How long does engraving take?
How many characters can I get engraved?
Sizing
1
How do I know what my ring or bracelet size is?
Shipping
Shipping Inquiries
3
Where do you ship to?
How long will it take for my order to arrive?
Where does my order ship from?
Shipping Costs
2
How much is the shipping fee?
Do I have to pay international shipment duties and taxes?
Tracking Your Order
1
Can I track my shipment?
Materials & Care
Our Materials
2
What materials do you use to craft your jewellery?
Are your diamonds conflict-free?
Care For Your Fines
1
How do I care for my fine jewellery?
Gift Cards & Store Credit
GIft Cards
3
Do you offer gift cards?
How can I redeem my gift card?
Will gift cards expire?
Store Credit
1
Can I transfer store credit to another account?
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