How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Can I cancel or edit my order after it has been placed?
Can I exchange my order?
Does my order come with a warranty?
What if my order contains both "in-stock" and "made-to-order" products?
What is a ‘made-to-order’ item?
View all 6
How long does engraving take?
How many characters can I get engraved?
How do I know what my ring or bracelet size is?
Where do you ship to?
How long will it take for my order to arrive?
Where does my order ship from?
How much is the shipping fee?
Do I have to pay international shipment duties and taxes?
Tracking Your Order
Can I track my shipment?
Materials & Care
What materials do you use to craft your jewellery?
Are your diamonds conflict-free?
Care For Your Fines
How do I care for my fine jewellery?
Gift Cards & Store Credit
Do you offer gift cards?
How can I redeem my gift card?
Will gift cards expire?
Can I transfer store credit to another account?
Help Desk Software
by Freshdesk Support Desk