Yes! We offer digital gift cards in different values to suit all budgets: US$50, US$100, and US$200. You may purchase a gift card here. 

The gift card will be sent to the recipient’s email address immediately after your payment is received.

On our website, proceed through the checkout process as usual, but when asked for your payment method, enter your unique gift card number in the field labelled ‘Gift card or discount code’. 

The total for your purchase, plus any tax and shipping fees, will then be deducted from the value of the gift card. 

If you want to make a purchase valued higher than your gift card value, you can use a credit card to make up the difference.

Nope! Our gift cards don’t have an expiration date.

We offer a 2-year full warranty on all our fine jewelry and a lifetime care on fair wear and tear to our 9K and 18K gold that’ll initiate after 2 years from the date of purchase. 

Our gold is expertly crafted and made to last, we want you to relish your fine jewelry with confidence and a smile, hence our lifetime care. 

1. All jewelry purchased from Nyrelle is warranted against any manufacturing defect for a period of 2 years from the date of purchase subject to the following conditions: 

• The Warranty is only applicable to products purchased from Nyrelle official website at www.nyrelle.com and Nyrelle official store(s). 

• The Warranty only covers manufacturing defects. 

• If a jewelry piece has a manufacturing defect and is returned within the Warranty Period, we will help repair or replace the piece at no additional cost, inclusive of all components except for the center stones (such as gemstones or pearls). For any stone or pearl that is detached from the piece, we will help reset it provided that the loose stone or pearl is also returned. 

2. The Warranty does not cover, notably: 

• Defects and damages resulting from negligence or accidents. 

• Defects and damages caused by improper use (knocking, denting, crushing the piece, diamond, or setting, etc.), alterations, tampering, dismantling or unauthorized modifications, as well as services and repairs performed by a third-party other than Nyrelle. 

• Routine maintenance, cleaning, and the results of normal wear and tear and aging of the jewelry. 

• Lost stones or pearls that fell out and are thereby lost other than due to a manufacturing defect. If the stone or pearl is lost, Nyrelle will reset it with a new one, at additional cost borne by the customer for a new stone or pearl to replace it. 

• All vermeil pieces, promotional and/or sale items may be excluded from our warranty policy.

A. Examples of common jewelry issues that would be considered manufacturing defects include: 

(i)  Stones are loose in a newly made ring. 
(ii)  Newly made rings that are deformed or bent. 
(iii)  Rings that are easily bent or deformed without any significant force. 

B. Examples of common jewelry issues that would not be considered manufacturing defects include: 

(i)  Discoloration due to exposure to chemicals. 
(ii)  Prongs and precious metals that generally wear over time and may require restoration work. 
(iii)  Bent, caught, or worn-out prongs(s) allowing a stone to fall out or be lost due to normal wear and tear or other damage, not resulting from a manufacturing defect. 
(iv)  Stone or pearl that has fallen out due to chipping or breaking caused by normal wear or other damage and is thereby lost, not resulting from a manufacturing defect. 

If a jewelry piece is damaged beyond repair, Nyrelle will send a replacement within the Warranty Period. 

The customer must send a warranty claim to support@nyrelle.com, proof of purchase or order number, and photos of the broken piece. 

(a)  Since each case is unique, we will inspect each jewelry piece to determine whether the Warranty covers it. If the issue is not covered by the Warranty, we also offer options on the available *repair services, at additional cost. 

(b)  We will evaluate the damage level on the returned jewelry and inform the customer of an estimated repair time frame. 

(c)  Depending on the damage level on the jewelry piece, the repair may take up to three (3) to four (4) weeks to complete. 

(d)  The customer is responsible for the shipping cost of returning the jewelry piece to Nyrelle. We recommend using a carrier that offers tracking options to ensure your package reaches us. 

(e)  We will return all repaired jewelry or replacement to the customer’s specific address with trackable shipping, at Nyrelle’s cost. 

3. After the initial 2-year warranty period, our Lifetime Care comes into effect, which covers jewelry maintenance and damage caused by fair wear and tear. 

**Please note that any services or repairs under our Lifetime Care will be subject to a service charge. 

Here’s a list of *repair services covered: 

• Rings resizing (if feasible), necklaces and chains repair, earring post soldering, stones and setting, cleaning and restoration of our jewelry. Please contact us for more information and quotations.

We’ve searched far and wide for the highest quality and most responsibly-sourced materials. 

Our fine jewellery is handcrafted in either 9-karat or 18-karat solid gold, or gold vermeil made with Fairtrade 925 sterling silver. 

Our solid gold is 100% recycled or sourced following Fairtrade standards. 

We finish our jewellery with eye-clean and colourless diamonds, certified conflict-free following the Kimberley Process Certification Scheme, and ethically-sourced natural gemstones. 

Interested in learning more about our materials? Visit our Materials Page for more details.

Yes! We exclusively work with conflict-free diamonds. All of our diamonds are Kimberley Process certified to be 100% sure that they do not fund violence.

The Kimberley Process Certification Scheme (KPCS) was founded in 2003. Its mission is to prevent conflict diamonds from entering the global market by regulating the trade of rough diamonds.

The KPCS promotes transparency within the industry and fosters collaboration between its members, NGOs, and the UN. The Kimberley Process has been successful in its mission: its participants have already prevented 99.8% of the global trade in conflict diamonds.

The scheme is pushing towards 100% by working on developing innovative new measures and expanding its network of member states.

We believe fine jewellery should be worn and enjoyed every single day. The jewellery we sell requires very little care, as it’s crafted out of only the highest quality materials. Yet, there are things you can do to keep your jewellery pieces looking shiny and new.

Gold and gemstone jewellery
You can clean your solid gold and gemstone jewellery at home with warm water and detergent-free soap. Soak your jewellery in the water one at a time, and use a soft, clean, lint-free cloth or an old toothbrush to gently rub each piece. Use a paper towel to thoroughly dry your pieces after cleaning.

Vermeil jewellery
Vermeil jewellery consists of a thick (5 microns) layer of 18K solid gold plated over a base of 925 sterling silver. As silver is sensitive to water, vermeil jewellery cannot be cleaned in the same way solid gold jewellery can. Gently buff your vermeil pieces with a lint-free cloth to polish them. While your vermeil can get wet, make sure to thoroughly dry it after.

Pearl jewellery
Pearls are susceptible to scratching, so make sure to handle your pearl jewellery with extra care. Wipe your pearls with a soft cloth after every wear to get rid of oil build up. If you see stains on your pearls, use a damp cleaning cloth to gently wipe them and make sure to air dry them after. Never submerge your pearls in water.

We ship all our order from Hong Kong to the following countries. Please note, we are unable to ship to P.O. box addresses. 

North America 

Canada, Puerto Rico, United States of America 

Oceania

Australia, New Zealand 

Europe

Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Sweden, United Kingdom 

Asia

Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand 

Middle East

Qatar, Saudi Arabia, United Arab Emirates

Due to the high volume of shipments, please be sure to keep an eye on your tracking number to follow your parcel’s journey. 

Estimated Dispatch Date
Please note that if your order consists of in-stock, shipping later and/or made-to-order pieces (including requests for engravings), the dispatch date may change. Make sure to check the dates indicated on your confirmation email.

The indicated delivery timeline does not include weekends, holidays and any unforeseeable delays on the courier's end such as weather, volume, traffic or any other uncontrollable conditions. Please note, the estimated delivery date may be delayed if a change of delivery option is submitted on the customer's end as well. 

Kindly note Nyrelle is unable to provide replacements or refunds for lost or stolen packages after the shipping carrier has successfully delivered the parcel.

No! We cover the duties and taxes for all purchases, so you won’t have to worry about incurring any unexpected costs.

You will receive a shipment confirmation email from us containing a tracking code shortly after your order is processed. You may track your shipment on our logistic partner’s website.

You can edit your order details within 1 hour after placing the order, or you may cancel the order before it is shipped out by calling us on +852 2853 1162. 

However, if you miss the deadline, you may return the order within 30 days of receipt. 

Please keep in mind that we’re not able to cancel orders that include engraved items as they are immediately processed.

We accept exchanges for in-stock and made-to-order items within 30 days.
Please create a new ticket at nyrelle.freshdesk.com regarding any exchange enquiries.

Items eligible for exchange must be sent to us in the pink pouch and same condition in which it was received in. Please note that engraved pieces, custom pieces, or rings made outside the EU47 to 57 range will not be accepted for exchange. 

Nyrelle will not be responsible to bear the cost of shipping the item(s). You’re free to use any carrier of your choice. We do recommend using a carrier that offers tracking options to ensure your package reaches us. All orders will have to be shipped back to us within 30 days of receipt of your order.

Please send us your shipment receipt after sending out your parcel.

We offer a 2-year full warranty on all our fine jewelry and a lifetime care on fair wear and tear to our 9K and 18K gold that’ll initiate after 2 years from the date of purchase. 

Our gold is expertly crafted and made to last, we want you to relish your fine jewelry with confidence and a smile, hence our lifetime care. 

1. All jewelry purchased from Nyrelle is warranted against any manufacturing defect for a period of 2 years from the date of purchase subject to the following conditions: 

• The Warranty is only applicable to products purchased from Nyrelle official website at www.nyrelle.com and Nyrelle official store(s). 

• The Warranty only covers manufacturing defects. 

• If a jewelry piece has a manufacturing defect and is returned within the Warranty Period, we will help repair or replace the piece at no additional cost, inclusive of all components except for the center stones (such as gemstones or pearls). For any stone or pearl that is detached from the piece, we will help reset it provided that the loose stone or pearl is also returned. 

2. The Warranty does not cover, notably: 

• Defects and damages resulting from negligence or accidents. 

• Defects and damages caused by improper use (knocking, denting, crushing the piece, diamond, or setting, etc.), alterations, tampering, dismantling or unauthorized modifications, as well as services and repairs performed by a third-party other than Nyrelle. 

• Routine maintenance, cleaning, and the results of normal wear and tear and aging of the jewelry. 

• Lost stones or pearls that fell out and are thereby lost other than due to a manufacturing defect. If the stone or pearl is lost, Nyrelle will reset it with a new one, at additional cost borne by the customer for a new stone or pearl to replace it. 

• All vermeil pieces, promotional and/or sale items may be excluded from our warranty policy.

A. Examples of common jewelry issues that would be considered manufacturing defects include: 

(i)  Stones are loose in a newly made ring. 
(ii)  Newly made rings that are deformed or bent. 
(iii)  Rings that are easily bent or deformed without any significant force. 

B. Examples of common jewelry issues that would not be considered manufacturing defects include: 

(i)  Discoloration due to exposure to chemicals. 
(ii)  Prongs and precious metals that generally wear over time and may require restoration work. 
(iii)  Bent, caught, or worn-out prongs(s) allowing a stone to fall out or be lost due to normal wear and tear or other damage, not resulting from a manufacturing defect. 
(iv)  Stone or pearl that has fallen out due to chipping or breaking caused by normal wear or other damage and is thereby lost, not resulting from a manufacturing defect. 

If a jewelry piece is damaged beyond repair, Nyrelle will send a replacement within the Warranty Period. 

The customer must send a warranty claim to support@nyrelle.com, proof of purchase or order number, and photos of the broken piece. 

(a)  Since each case is unique, we will inspect each jewelry piece to determine whether the Warranty covers it. If the issue is not covered by the Warranty, we also offer options on the available *repair services, at additional cost. 

(b)  We will evaluate the damage level on the returned jewelry and inform the customer of an estimated repair time frame. 

(c)  Depending on the damage level on the jewelry piece, the repair may take up to three (3) to four (4) weeks to complete. 

(d)  The customer is responsible for the shipping cost of returning the jewelry piece to Nyrelle. We recommend using a carrier that offers tracking options to ensure your package reaches us. 

(e)  We will return all repaired jewelry or replacement to the customer’s specific address with trackable shipping, at Nyrelle’s cost. 

3. After the initial 2-year warranty period, our Lifetime Care comes into effect, which covers jewelry maintenance and damage caused by fair wear and tear. 

**Please note that any services or repairs under our Lifetime Care will be subject to a service charge. 

Here’s a list of *repair services covered: 

• Rings resizing (if feasible), necklaces and chains repair, earring post soldering, stones and setting, cleaning and restoration of our jewelry. Please contact us for more information and quotations.

If you place an order that contains both in-stock and made-to-order products, we will wait for all products to be ready before shipping your order to you. 

This can take up to 15 business days. 

We do not ship items separately to reduce waste and lower our environmental footprint.

Some of our 9-karat solid gold jewellery can be upgraded to 18-karat solid gold for a little extra luxury, or vice versa. 

When a product is labelled as made-to-order, it is either sold out or we do not hold it in our inventory. 

Our master jewellers will create the item especially for you when you backorder something. 

All made-to-order pieces ship within 15 business days to give our jewellers sufficient time to complete your order.

Orders with engraved items ship within 15 business days to give our jewellers sufficient time to prepare your order.

Some of our items can be engraved, as indicated on the product page. 

The number of characters that can be engraved varies per product, so please check the individual product pages for more detailed information on the engraving.

Check out our Size Guide page for step-by-step instructions on how to find your Nyrelle ring and bracelet size.

If for any reason you're dissatisfied with your purchase, we offer 30-day returns upon receiving the items. Please check our Return & Refund Policy below to see if the item(s) are eligible for a return. 

To qualify for a return or refund: 

• Items must be in good condition without signs of wear and tear or any damage and discolouration. 

• Items must be unworn and sent back in its original packaging (including tags, box, pouch and Nyrelle booklet inside). 

• Gift sets cannot be sent back as individual items for refund or exchange, and must be returned as a whole set. • Items must be returned within the 30-day return window. Returns made after 30 days will not be processed (subject to the exclusions set out in this policy). 

All other items listed below are non-refundable and non-returnable. Choose carefully. 

• Items marked with final sale tag 

• Engraved, monogrammed and personalized items that we have customized especially for you 

• Earrings used to pierce during a piercing appointment 

• Nyrelle items purchased from our stockists or another 3rd party vendor/outlet 

• All gift cards 

Items purchased during seasonal and sitewide promotions are eligible for both refund and exchange. However, items purchased at a discounted price in the year-round sales are not qualified for returns and refunds. You may exchange your product with another in-stock item or you can return it for Nyrelle store credit, which will be equivalent to the purchase price of the product. 

**To return the product, kindly contact us first via the SUPPORT TICKET. Items returned without prior contact with us will not be processed. You may return the item back to us upon receiving further instructions from our team. Please note that the return shipping fees are borne by the customers, we will not offer a refund for the return cost incurred. You’re free to use any carrier of your choice. We do recommend using a carrier that offers tracking options to ensure your package reaches us.

For us to process your refund, please send us your shipment receipt after sending out your parcel. You will receive a refund to your payment method after we have received and approved your return.

Physical Store Return Policy: 

We accept one time exchange for up to 30 days after purchase. 

The product should be returned in new condition and in the original brand packaging with the original receipt. 

*No exchange is permitted on sale items, engraves pieces or custom orders. 

All items are non-refundable and only eligible for exchanges (except for *non-exchangeable items). Should there be any disputes arise, Nyrelle Jewelry Limited reserves the right of final decision.